HomeHealth InsuranceHow to File an Appeal When Your Insurance Company Refuses to Pay


How to File an Appeal When Your Insurance Company Refuses to Pay — 3 Comments

  1. I have been having serious pain in right side under rib for over 2 years. My primary care has done every they could to get Prestige Health to ok my CT Scan (as I’ve had 2 ultrasounds and many blood test, stool test & more and nothing can be found. The pain comes and goes and when it comes it’s so bad my stomach swells and I get sick to my stomach. I called Prestige Health myself and wanted to know why they would deny my CT Scan…I had one person quietly tell me to go to the ER. I never know from one day to the next what is going on with me..I’m 64 on disability and my life has been ruined over this!!! When the pain comes it’s so bad I can’t walk!! I live in Florida!

    • Wow, Nancy. I’m very sorry to hear this. I encourage you to continue working with your doctor to get to the bottom of your pain. Your doctor is often your best advocate in these situations. I wish you the best of luck.

  2. I have lived with back pain for years.! I have gone thru all the pt and pain clinic and nerve tests before and ultimately had to quit working full time Over the past 3 yrs I’ve gotten worse and can’t even be on my feet for more than an hr and my legs go numb and I get shooting pain they my groin! I had X-rays and act and my primary , Er doc, and my neuro surgeon all tried to get an MRI but my insurance wouldn’t approve it! The first letter we got listed 6 points why and what they wanted me to do before they would
    approve it. So I had to jump thru all the hoops agaiin plus here’s
    the kicker they wouldn’t approve unless I quit smoking and would have to prove it??? My DRS OFFICE WAS BAFFLED? Also question my CT scan and wanted clarification. Basically
    questioning medical professionals?? We did end up doing what was asked and resubmitted again only to get another letter stating they didn’t have proof there was a need for one? Even after CT showed that I had spondylthesis among several other things and that my discs have fragmented and piercing my nerves and / or spinal cord! The second letter basically said thru the pre treatment notification process it appears this procedure would not be an epigram expense under my plan? Per the medical directors review of all documents there is no indication I need an MRI?? And it also says with the absence of severe progressive neurological deficits and mri or any advanced imaging will not receive pre treatment notification?? What does that mean? I talked to my drs office and asked her if she appealed or what the process was and she said she did and told me it was out of their hands and to talk to my company’s hr people? I asked her to
    Send me all of the documentation she sent to insurance and she told me she didn’t have it anymore??? I am so confused and frustrated! I guess I just don’t understand how all that works but if 3 drs said I needed one how can they deny it? I would like anyone’s input on this I don’t know what I should do next!

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